To request a product exchange or refund, please contact us via WhatsApp on +20 110 252 4726 with the following information:
- Order number.
- A clear picture or video showing the defect or problem (if applicable).
- A copy of the original purchase invoice/receipt.
- Your preferred refund method details (e.g., Phone Wallet number or bank details).
Processing Time
- Exchanges: Requests are reviewed within 24 hours. Once approved, the replacement will be processed and delivered within 5 to 7 working days (Note: Fridays and Saturdays are off).
- Refunds: Requests are reviewed within 24 hours. Once approved, the refund will be processed and transferred to your account/wallet within 3 to 5 working days.